FAQ & Troubleshooting
What do I need to service an Aurora Signage LED display?
See attachment for requirements to service an Aurora Signage Display
Fusion Android Firmware for Novastar MCTRL Controllers
If a Fusion android player is not outputting to your MCTRL, please update to the below firmware: https://www.dropbox.com/scl/fi/hu9tiau7ppym6w27sqxxc/update.zip?rlkey=op08kv90hzl6unri3nn4cxlr1&dl=0
How do I play USB content on a Colorlight processor?
To play back content on Colorlight M Series processors (such as the X2m, X4m, and similar models), the below specifications and steps need to be followed. 1. Supported Content and Devices The processor features a USB port, typically labeled "U-disk" ...
What Software Is Required to Connect to NovaStar and Colorlight Controllers and Receiving Cards
Overview: Connecting to LED controllers and receiving cards for configuration, monitoring, or firmware updates requires specific software tools for each brand. Novastar Controllers and Receiving Cards Purpose Software Name Description & Use Case ...
How Do I Diagnose Faults Using VNNOX Care?
Monitoring Tab · View real-time status of each screen, receiving card, module, and controller. · Faulty components highlighted in red; risky in yellow. Alarm Notifications · Configure alarm rules for instant notifications. · Review alarm log for ...
Novastar VNNOX – Basic Troubleshooting Steps
Screen Offline/Not Responding · Confirm device is powered on and connected to the internet. · Check network cables, Wi-Fi, or 4G connectivity. · Restart device remotely via VNNOX Control tab. · If still offline but content shows, device may have lost ...
Troubleshooting Colorlight Cloud Platform and Players
Platform Cannot Log In · Double-check credentials. · Ensure account is registered and activated. · Confirm internet connectivity and correct server URL. · Try a different network or device. Terminal/Player Not Appearing Online · Verify terminal ...
Troubleshooting Colorlight GrandShow
Video Playback Issues · Verify correct video source input. · Check all cables for secure connections. · Restart the GrandShow media server. Display Screen Flickering or Blackout · Inspect and reseat all signal cables. · Ensure stable power supply. · ...
Advanced NovaStar Configuration Troubleshooting
*Please note that advanced configuration may affect the overall screen display output and should be done with this in mind. If required, the Aurora support team is available to assist. Screen Mapping · Use ‘Enable Mapping’ in NovaLCT to identify tile ...
How do I check for feed in power problems?
Overview: Feed-in power issues—where the main AC supply or primary power input to the LED screen system is unstable, insufficient, or interrupted—are a common root cause of display faults. Symptoms · Entire screen does not power on. · All status ...
Basic LED Screen Troubleshooting Steps
Overview: Follow these steps to resolve common LED screen issues. 1. Check the Power Supply · Ensure the screen is plugged in and the power switch is on. · Inspect the power cable and outlet for damage or loose connections. Power Supply Status Light: ...