Screen
Offline/Not Responding
· Confirm
device is powered on and connected to the internet.
· Check
network cables, Wi-Fi, or 4G connectivity.
· Restart
device remotely via VNNOX Control tab.
· If still
offline but content shows, device may have lost internet.
Remote
Commands Not Taking Effect
· Ensure
device is “Online” in VNNOX dashboard.
· Retry
command after refreshing dashboard.
· Check for
network interruptions/firewall restrictions.
Content
Not Updating
· Verify
screen is online and correct device is selected.
· Confirm
content is supported format.
· Re-publish
content and check for confirmation.
Status
Lights (VNNOX Box or Player):
· Power LED
On: Device is powered.
· Network
LED Blinking: Network connection is active.
· Network
LED Off: No network detected—check Ethernet or Wi-Fi settings.
· Status/Run
LED Blinking: Device is operating normally.
· Status/Run
LED Solid or Off: Device may be stuck or not initialized—restart or check
firmware.
Pro Tip
· For
frequent offline issues, test network stability or switch networks.
Seek
Professional Help
· For
unresolved VNNOX issues, contact Aurora
for support.