Advanced NovaStar Configuration Troubleshooting

Advanced NovaStar Configuration Troubleshooting

*Please note that advanced configuration may affect the overall screen display output and should be done with this in mind. If required, the Aurora support team is available to assist.

Screen Mapping

·       Use ‘Enable Mapping’ in NovaLCT to identify tile order and wiring.

Resetting Devices

·       For unknown account binding, perform a hardware reset and reconfigure via NovaLCT.

Alignment Issues

·       After reset, verify screen configuration and mapping in software.

Software Compatibility Issues

·       Update to the latest version for Windows 10/11 compatibility.

Receiving Card Configuration Problems

·       Use “Screen Config” in NovaLCT to resend configuration.

·       Reseat receiver cards and verify indicator lights.

Firmware Update Problems

·       Use cloud or local update features to match and update firmware.

·       Ensure settings and firmware are properly matched.

Communication/Detection Failures

·       Restart software and computer.

·       Try different USB ports/cables.

·       Reinstall NovaLCT and drivers.

·       Check for Windows compatibility issues.

Supported Devices and Features

·       Check release notes for supported chips and new features.

Seek Professional Help

·       For unresolved issues, contact Aurora for support.

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