Platform
Cannot
Log In
· Double-check
credentials.
· Ensure
account is registered and activated.
· Confirm
internet connectivity and correct server URL.
· Try a
different network or device.
Terminal/Player
Not Appearing Online
· Verify
terminal account and group setup.
· Check
player’s internet connection.
· Use
LEDVISION to publish the program.
· Ensure
correct server address in player settings.
Failure
to Publish Content Remotely
· Confirm
player is online and connected.
· Use
supported media formats.
· Retry
after checking network stability.
Monitoring/Control
Not Working
· Check
firewall settings.
· Update
firmware.
· Ensure
sufficient user permissions.
Terminal
Group Management Issues
· Only
child groups can be deleted.
· Reassign
terminals before deleting groups.
Players
Player
Not Connecting to Cloud
· Check
physical network connections and IP address.
· Verify
server address and credentials.
· Restart
player and look for “Login Succeed.”
Content
Not Playing/Playback Errors
· Use
supported file formats.
· Re-upload
and re-publish content.
· Restart
player and check for errors.
Display
Delay/Freezing/Distortion
· Match
display resolution in PlayerMaster to screen.
· Reconfigure
display settings as needed.
Auto-Brightness/Sensor
Issues
· Check
sensor connection and cleanliness.
· Adjust
brightness settings in cloud platform or player interface.
Seek
Professional Help
· For
persistent cloud or player issues, contact Aurora
for support.